← All models · DeBERTa zero-shot
use case · practical
Point zero-shot at a whole inbox and it sorts each message into the categories you define — the exact teams or queues your business uses — with no labelled training data and nothing to retrain when the categories change. Paste some messages, set your routing labels, and triage them all at once.
Because the labels are just words, you can A/B different routing taxonomies live — split "billing" into "refund" and "overcharge", add a "cancellation" queue — and re-triage instantly. No dataset, no retrain.
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